Go to and follow the "Step 3" for instruction.Click HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.When the page prompts for the drivers, select "Windows update".Go to Control Panel - Devices and printers - Click on "Add printer" and follow the on-screen instructions.If you still have issues, try the Windows built-in drivers. Again, go to “run” window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.ĭownload and install the latest printer driver from here.Under print server properties, go to drivers - remove any entry there as well.Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter. Delete any printer entry or any entry which says “Unknown device”. Also, check the entries under "printer queue" and "imaging devices" and repeat the same exercise.Then from the device manager list, check the entries under “Printer” – If there are any entries, please right click and choose “uninstall” – In the confirm device un-install pop-up, make sure you select the box which says “Delete the driver software for this device".Once in the device manager, click on the view tab in the top & choose “Show hidden devices”.Click the bottom-left Start button on desktop, type device manager in the search box and tap Device Manager on the menu.Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.First, unplug the USB cable from the printer if present.Try performing a clean uninstall and check. Use the automated tool to automatically diagnose and fix the printing related issues.ĭownload and run the HP Print and Scan Doctor. HP Instant Welcome to HP Support Community!.Business PCs, Workstations and Point of Sale Systems.
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